IPOS has added a new site in Scotland to the growing number of IPOS RS Software installations to the convenience store market.
Johnshaven Stores is a very successful convenience store business based near Montrose that provides a valuable service to the local community for a wide variety of services including grocery, post office, newsround and a DVD rental service.
Initially Johnshaven Stores visited the CTN retailing exhibition to evaluate companies who supplied EPOS systems to the convenience store market. IPOS along with other companies were asked to respond to a detailed list of features which identified the specific requirements of the business. The list was compiled by Ewan Mackenzie the owner of the business who had previously purchased an EPOS software product which did not live up to his expectations.
IPOS RS Softwareticked all the boxes to provide an off the shelf solution for not only EPOS and stock control but also included hand held wireless stock ordering, Newsround Management and DVD rental control.
The store needed compact pos terminals because of limited counter space and one of the terminals needed to also double as the back office computer.
This was achieved by utilising the IPOS Pole mounted Preh MCE 15 touch screen system with POS PC as the master terminal. The pole mount also included the Preh MCI84 programmable keyboard which is used for customer data entry.
The Tysso 5715intergrated POS terminal was also configured with a secondary customer screen to show customer promotions as well as details of the sale.
Using the wireless Picco Link hand scanner and IPOS RS Software provided the freedom to move around the store; making ordering, stock takes and price changes quick and easy to manage saving time and money.
The installation was completed successfully in February and Ewan has taken advantage of the IPOS online support web site which hosts a comprehensive knowledge base as well as providing remote desk top support.
IPOS RS software now includes a new customer loyalty module, which Johnsahaven Stores is also keen to try out. This will provide Johnshaven stores the opportunity to reward loyal customers by accruing points and keep track of customer purchases. This will help with customer retention, which is now even more important in the present economic climate.
IPOS RS integrates with Commidea’s Ocius system to provide a solution, which is approved by all major UK bank acquirers. Johnshaven Stores have now requested to upgrade and have Chip&Pin integrated into their system.
The main factor with speed when processing card transactions is that with the former system the total sale amount needed to re entered in to the PDQ.With the Ocius chip&pin solution integrated in to IPOS RS Software the amount is automatically sent to the chip&pin terminal. This also means less errors and that reconciliation process is also much easier.
This will also provide Johnshaven Stores with even greater efficiency at the point of sale.